Support and maintenance for your Opigno LMS platform
Community releases have ended. A Success Plan is now the only way to get support, updates and fixes from the team that built Opigno LMS.
One plan, built around your platform
There is a single Success Plan. It covers one Opigno LMS platform, including its test and staging copies, and its scope is set with you in your order form.
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Ticket support with guaranteed response times
Report bugs on our support platform. We reply within the response times agreed in your order form, during Swiss business hours.
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Maintenance updates and security patches
Updates are delivered through a private repository reserved for Success Plan customers.
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Exclusive features and mobile app
Features that are not part of the community edition, and access to the Opigno mobile app for your learners.
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Dedicated Success Manager
One person at Connect-i who knows your platform, follows your tickets and helps you plan changes.
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Platform audit
A review of your Opigno LMS platform covering performance, security and configuration, with recommendations.
Options you can add
If you need more than support and maintenance, we can add these to your plan.
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Custom development hours
Hours our developers spend on changes specific to your platform, from analysis to testing.
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Expert coaching sessions
Regular sessions with an Opigno expert on configuration, administration and best practice.
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Deployment support
An engineer follows your deployments and helps troubleshoot if something goes wrong.
Price on request. The final scope, response times and options are set out in your order form and the Success Plan conditions.
How to get started
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Tell us about your platform
Contact us through connect-i.ch with your Opigno LMS version, your hosting setup and the number of users.
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We check your setup
We confirm your platform runs on supported infrastructure (Linux, MySQL, Apache or Nginx) and agree the scope of your plan with you.
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Sign your order form
Your plan starts for one year and renews each year unless you cancel at least one month before the end of the term.
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Get your access
You receive access to the support platform and the private repository for your platform.