Video conversion from WMV format failed in Opigno Cloud

Hi, We run our Opigno instance on the cloud under the Business Plan. This version of Opigno should include the video conversion tool according to the Opigno website. We have been attempting to upload a video of 1 MB in WMV format to the video gallery with video conversion enabled. However the video conversion fails after the platform attempts to convert the video for 40 minutes and displays the error messages as shown on this screenshot ( Can you please give me suggestions on how to resolve this issue? Thanks