Error loading website

augustkz
Fri, 09/04/2015 - 06:11
Forums
Support
Hi, We have been using the opigno system for almost a year for our online learning course. I tried to login as usual this morning 11am (GMT +8) and encountered an error message. "Error The website encountered an unexpected error. Please try again later." I had my technical guy to look at the backend and as far as he can see, no files have changed since he fixed it on the 18th August. He was suspecting that it could be an issue with the database, but he cannot see any errors logged by the DB. Could you help us? Pretty urgent... Many thanks! Augustine.
axel
Fri, 09/04/2015 - 07:01

Hi Augustine

Hi Augustine You should have some error messages in Opigno recent log messages or in Apache logs. Could you post these errors so that we can try to understand what happens with your Opigno platform? Best regards
augustkz
Fri, 09/04/2015 - 07:06

Hi axel, my technical guy

Hi axel, my technical guy downloaded the whole apache log in xls. format. Can i send it to you and you take a closer look?
axel
Fri, 09/04/2015 - 07:25

Just post the errors on this

Just post the errors on this forum, it's sufficient
augustkz
Fri, 09/04/2015 - 07:38

When i log in

When i log in globalhealthpress.net, it shows "Error The website encountered an unexpected error. Please try again later."
axel
Fri, 09/04/2015 - 07:51

You need to go to

You need to go to globalhealthpress.net/admin/reports/dblog

after authenticating

Roger
Sat, 09/05/2015 - 11:48

globalhealthpress.net

Hi Alex, We cannot get past authentication, therefore we cannot go to admin. How do we get authentication going again? Thanks, Roger